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FAQS

Q: Can I return or cancel the dress if I change my mind?
A: Even standard size dresses are made to order for each customers. The custom nature of our dresses means our cancellation and return policy is stricter than other items, so it"s important to order carefully.

Q: I am confused, what size dresses should I order?
A: Compare your unique measurements with Dyswomen"s measuring guide, use our made-to-order model which allows us to make your dress based on your exact measurements for a custom-fit dress.

Q: Is my purchase secure over the Internet?
A: Your purchase could not be more secure with us.  All your sensitive information is transmitted with 128 bit encryption directly through Google to your credit card company.  No one ever sees your credit card information. Our employees receive your name, items on your order and shipping address ONLY.  You have a better chance of having some one else having your credit card number going to a store than typing it directly on your computer.

Q: Do you ship to my country?
A: Yes, we accept international orders and can ship to most of the countries. However, please note that it"s your own responsibility to learn the custom policy and the import tax situation in your own country.

Q: I"m in a real hurry, how do I get my dress faster?
A: Many dress orders can be placed using a Rush Order. You can also choose our Express Shipping service which will save delivery time.

Q: What can you do if you received the broken or damaged package?
A: Before you sign for the package, please kindly check the package firstly. If there is any broken or damaged problem about the package, please kindly refused to sign for it. You can make claim to express company to get compensation. Thanks.

Q: Can I order this dress in a different style/fabric/length?
A: Each dress is carefully tailored to match exactly what you see in the photo, and unfortunately we are unable to modify the style, length or material in any way.

Q: Will my dress exactly match the color I see on your website? Eg: Will the white color and ivory color look the same? If not, what"s the difference?
A: There might be a slight difference between the actual dress,s color and what you see in the photo depending on your computer monitor,s display settings. In terms of the two colors, white is a bright, pristine color with no mixes or shades of any other color like pure milk. On the other hand, ivory has a slight tint of yellow or cream. The ivory color is very close to pure white but due to differences in lighting and the added hints of other shades it differs.

Q: Is your size chart based on UK or USA standard? How is better to order right size?
A: Our size chart is made on our own, different from UK and USA size. You need to check our size chart to choose the right size. You may also refer to our measuring guide to see how to get professional measuring. If you have concerns about the size, we highly suggest you choose the custom size. Please get the professional measurements first and fill in the exact measurements when you place an order.

Q: What if I would like the dress shorter?
A: We are glad that you like our dress. Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the length in any way.If you would like dresses with shorter length, the "Narrow by" search function on the left-hand side of each dress category"s main page can help you find the dresses you want. Here we provide custom size service for our customers, which costs $. If you choose custom size and provide the correct hollow to floor measurement and your height, we will make the right length for you. The customized dress may fit you better.
For any other questions, please feel free to contact us.

Q: Can you change the back style of the dresses for me?
A: We do understand that you will prefer a dress with your personal characteristics. However, considering the original beauty of the dress, changing the back style will not be possible currently.
We have a large collection for your choice. You may have a look at  dyswomen with the back style you want. Thank you.

Q: If I order this dress in a standard size, can i return it if it does not fit? Or if I just do not like it?
A: If we send wrong or unmatched dress, we will take all responsibility and give you a top solution to your best satisfaction. We are afraid that return without reason is not acceptable. So please measure your body precisely in accords with our website size chart. We offer the Size & Color Guide for your good use. Each dress you order will be made from scratch totally according to your specifications. Our tailors will make the perfect dress for you :)

Q: Hi I would love to order this dress for my wedding in April do you all ship to Bailiwick of Jersey in the United Kingdom?
A: Yes, we ship worldwide. However, we may need some more specific information about your shipping address. And then you can just add your favorite products to cart, and follow the procedure to fulfill the payment. Then you can just stay at home and wait for your product to come in due course.

Q: I"m trying to order a dress with knee length in custom size. When I am entering in my measurements as I want this in the Short length and not the long length, I"m still being asked to give the hollow to floor measurements which I do not require. Can you please tell me how I am able to place the order for this in the short length and not the long?
A: For the short dresses, our dressmakers will make the length based on the hollow to hem you fill in. You may also need to fill in the hollow to floor measurement, which can help us calculate your height so that we can ensure making the knee length dress for you. You may refer to our measuring guide to see how to get professionally measuring.

Q: Hi do you have real stores? Where can I try the dress on? I am a bit nervous to order the dress online without trying it on first.
A: We are so sorry but we do not have real stores in your place and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices. Please feel free to contact us and we are willing to give you some professional suggestions.

Q: Can I place my order over the phone?
A: For the moment, we only accept orders on line. You may complete the payment online with your Credit Card and your rights will be safeguarded by Credit Card. You can also pay for your order with your PayPal.

Q: I placed my order and my payment just was not gone through?
A: Please do not worry. Log in to My Orders, click on the order you need help with and specify the payment problems you encountered. We will give you a reply within 24 hours to sort the problems out or give you other methods for payment.

Q: Can I change the size and color for my dresses after payment?
A: If you want to change the size or color within 24 hours after payment, please kindly contact us. We will cancel your order and issue a full refund to you. You may need to place a new order with us.

Q: Hi, how do I order multiple items?
A: To place the order for multiple items you will have to follow the procedures as below. 1. Log in on our website; 2. Choose the color, size and add the item into the cart; 3. Press the button "continue shopping" and the add other items into cart; 4. Check out and pay for the dress. Our website will guide you with your order.

Q: I am wondering what "hollow to floor" means, i am hoping to put in the custom order.
A: Hollow to Floor is the length from your hollow (center of the collarbone) to the floor. When you measure it, please take the tape from your front, with bare foot. You should stand upright and your feet should keep together.

Q: Hi, I am getting married in april next year but i live in australia and would have to get custom fit, would my dress be here in time.
A: Surely we can deliver the dress to you on time. Usually it takes 10-15 days to make wedding & occasion dresses. The shipping just takes 3-5 days for the shipment. We suggest you order your dress about 2 months before your big day. Thanks.